These Terms of Service (“Terms”) govern your access to and use of the Bakvora website at bakvora.com, the Bakvora license portal, the Bakvora desktop application (the “Application”), trials, subscriptions, perpetual licenses, maintenance and support (together, the “Services”), provided by Generix Solutions Global (“Generix”, “we”, “us”).
By accessing the Services, starting a trial, placing an order or installing the Application, you agree to these Terms and to the End User License Agreement (“EULA”). If you accept on behalf of an organisation, you confirm you are authorised to bind it, and “you” means that organisation. If you do not agree, do not use the Services.
1. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of the information you give us, for keeping your license keys and portal credentials confidential, and for all activity under your account. Tell us promptly at support@generix.solutions if you suspect unauthorised use.
2. Software license
The Application is licensed, not sold. Your rights to install and use it are set out in the EULA, which forms part of these Terms. If these Terms and the EULA conflict regarding use of the Application, the EULA prevails.
3. Free trial
We may offer a free, full-featured trial for 30 days on one machine. Trials are for evaluation only, are limited to one per machine and organisation, and may be changed or withdrawn at any time. When the trial ends, scheduled backups stop until you purchase a license; your job settings are kept.
4. Orders, prices and payment
- Prices are shown on our pricing page or in a written quotation, in USD unless stated otherwise, and exclude taxes. Applicable taxes (such as VAT, GST or sales tax) are added at checkout based on your location.
- Payments may be processed by a third-party payment provider or reseller acting as merchant of record, whose terms also apply to the payment transaction.
- An order is accepted when we issue a license key or confirmation. We may refuse or cancel orders in cases of suspected fraud or obvious pricing errors, with a full refund.
- Volume discounts apply to the number of machines in a single order, as shown on the pricing page or in a quotation.
- Invoices for enterprise orders are payable within 30 days unless otherwise agreed in writing. We may suspend licenses for overdue amounts after giving notice.
5. Subscriptions and renewals
- Term. An annual subscription gives you the right to use the Application, receive updates and receive support for 12 months from activation or purchase.
- Renewal. Subscriptions renew for successive 12-month terms at the renewal price then in effect. If you enable automatic renewal, we or our payment provider will charge your payment method before the term ends; we will send a reminder in advance. You can switch off automatic renewal at any time in the license portal or by contacting us, effective at the end of the current term.
- Renewal price. Renewing before expiry, or within 30 days after expiry, keeps the renewal price. After that, a new license at the then-current price may be required.
- Expiry. If a subscription ends, scheduled backups stop and updates and support end. Existing backup files remain yours and can still be restored.
- Price changes. We may change prices for future terms with at least 30 days’ notice. Changes do not affect a term you have already paid for.
6. Perpetual licenses and maintenance
A perpetual license lets you use the version of the Application you licensed, and any updates released during your maintenance period, indefinitely under the EULA. It includes 12 months of maintenance (updates and support). You may renew maintenance annually at the price then in effect. If maintenance lapses, the Application continues to work, but you will not receive new versions or support until you renew; reinstatement after a lapse may require paying for the missed period.
7. Refunds
Refunds are governed by our Refund Policy. Nothing in these Terms limits mandatory consumer rights you may have under the laws of your country.
8. Acceptable use
You must not: (a) use the Services in breach of any law or third-party rights; (b) back up, store or transmit data you have no right to process; (c) attempt to circumvent licensing, activation, trial limits or security measures; (d) probe, overload or interfere with our servers or the license portal; (e) use the Services to build a competing product; or (f) share license keys beyond the number of machines licensed.
9. Your data and backups
You keep all rights to your data. The Application processes backup data on your own systems and sends it only to destinations you configure; Generix does not host, access or control your backup data. You are responsible for choosing appropriate destinations, retention and encryption passwords, for keeping job passwords safe (we cannot recover them), and for regularly testing that backups can be restored. Our handling of personal information is described in our Privacy Policy.
10. Third-party services
The Application can connect to third-party services you choose, such as Google, Microsoft, FTP/SFTP servers, database servers and network storage. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, their availability, or changes to their APIs that affect features.
11. Support
While your subscription or maintenance is active, we provide support by email during our business hours, with the response targets published for your plan or set out in an enterprise agreement. Support covers installation, configuration and defects in the Application; it does not include data-recovery services for systems not backed up with Bakvora.
12. Intellectual property and feedback
The Services, the Application, the Bakvora name and logo and all related intellectual property belong to Generix or its licensors. You may not use our trademarks without permission. If you send us suggestions or feedback, we may use them without obligation to you.
13. Disclaimers
Except as expressly stated in the EULA, the Services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that every backup will be complete in every circumstance — which is why verification, monitoring and restore testing are part of a sound backup practice.
14. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business, goodwill or data, however caused; and (b) our total liability arising out of or relating to the Services in any 12-month period is limited to the amounts you paid us for the Services in that period. These limits do not apply to liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.
15. Indemnity
You will defend and indemnify Generix against third-party claims arising from your breach of these Terms or the EULA, or from data you process using the Services in breach of law or third-party rights.
16. Suspension and termination
You may stop using the Services at any time. We may suspend or terminate your access if you materially breach these Terms or the EULA and do not cure the breach within 15 days of notice, or immediately where required by law or to prevent harm. Sections that by their nature should survive termination (including 9, 12–15 and 18) will survive.
17. Export and sanctions
You must comply with applicable export-control and sanctions laws and must not use or make the Services available in embargoed countries or to restricted parties.
18. Governing law and disputes
These Terms are governed by the laws of Pakistan, without regard to conflict-of-laws rules. Disputes will be resolved exclusively by the courts of [City], Pakistan, except that either party may seek urgent injunctive relief in any competent court. If you are a consumer, you may also benefit from mandatory protections of the law of your country of residence.
19. General
We may update these Terms by posting a new version on this page. Material changes take effect 30 days after posting or notice, and continued use after that means you accept them. These Terms, the EULA, the Privacy Policy, the Refund Policy and any order form or enterprise agreement are the entire agreement between us. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. Translations of these Terms are for convenience; the English version prevails.
20. Contact
Generix Solutions Global
[Registered office address], Pakistan
Email: legal@generix.solutions